Terms and Conditions
Important details concerning your rights and obligations when using our website
LearnOk.com (“the Website”) is owned and operated by Teaching Writing Online Limited, a company registered in England and Wales under company number 09737975 (“TWO Ltd”, the “Company”, “we”, “us” or “our”) and its registered address is 1st Floor 1 Cobden Court, Wimpole Close, Bromley, Kent, United Kingdom, BR2 9JF. Any reference in these terms and conditions to “you”, “your”, “user” or “customer” means any user of this Website. Any reference in these terms and conditions to “tutor” means any user registered as a tutor at this Website.
You are responsible for making all arrangements necessary for you to have access to the Website. You are also responsible for ensuring that all persons who access the Website through your Internet connection are aware of these terms and conditions, and that they comply with them.
We aim to update the Website regularly and can change the content at any time. We will use our reasonable efforts to keep the Website available to you, but if necessary, we may suspend access to the Website, or close it indefinitely. We will not be liable if for any reason the Website is unavailable at any time or for any period.
Use of Services
We provide a platform for information share, self help and collaboration between users of the Website.
Users may post their questions and answers thereto on the Website, share information and their experience in resolving academic tasks and assignments.
Each user desires to post any information, questions and answers on the Website, is required to complete registration procedure and create his/her personal account on the Website.
You may use services provided by us strictly for your personal, non-commercial use. You agree not to resell, transmit, publish, create derivative works from, or in any other way make commercial use of the content provided by the Website without our prior consent.
You must not use the Website or any its part for an illegal purpose, which include, but is not limited to disseminating any unlawful, harassing, defamatory, abusive, threatening, harmful, obscene, or otherwise objectionable material or otherwise breaching any laws; transmitting material that encourages conduct that constitutes a criminal offense, results in civil liability or otherwise breaches any relevant laws, regulations or code of practice, interfering with any other person's use or enjoyment of the Website; making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner.
All contents of the Website is protected by copyright and is owned by us and/or our suppliers, contractors, affiliates and partners. All rights reserved. You agree to comply with all copyright notices, trademark rules, information, and restrictions contained in any content you can find on the Website. By posting answers to free questions, you are responsible for possible copyright infringement. If we have strong reasons to believe that content posted on the Website by you violates copyright laws or is potentially harmful to any other user, we reserve the right to delete such content.
Services Options, Bidding, Charges and Refunds
You may post your question on the Website you want to be answered by other users.
Also, you may post on the Website an advanced question you want to be answered by the tutor.
By posting an advanced question on the Website, you are to determine the reasonable price and the deadline by which you would like to have your question answered. You can change the price and the deadline during the initial process of posting a question and communication with tutors who are interested in answering your question. Tutors will bid on your question, requesting a price they would charge for a particular task and the amount of time and effort necessary to cope with it. Our system will automatically count a 30% service fee that is acquired by us from each advanced question. Once you choose a certain tutor, you assign your question to him or her, and agree to the price and deadline which were defined by you before.
By making a payment using your debit or credit card, you are not actually paying a tutor, but reserving money on your account. Your money are on hold and will be paid to a tutor only if you are satisfied with the answer provided. If an answer did not meet your requirements or a tutor failed to deliver an answer on time, you can request a refund and the money you reserved will be returned to your debit or credit card. After you get an answer to your question and approve it, you therefore agree that the tutor has successfully completed the task, and the corresponding sum of money is withdrawn from your debit or credit card. In such a case we do not grant refunds under any circumstances, unless specifically stated in these terms and conditions.
By using our services and paying for advanced options, you acknowledge that content posted by other users and the tutors should be used for your non-commercial use and for the purpose of reference. You agree that any kind of information provided on the Website should not be a substitution to your actual in class and out of class activities. Information provided by other users may not match our own views, ideas, and beliefs, and we cannot guarantee that such information is correct, consistent, and up-to-date. We, however, guarantee that information provided by the tutors is of higher quality since we are aware of their academic credentials and past experience.
Limitation of Liability
The Website is provided to you “as is” and we cannot guarantee that it will meet all your requirements and expectations. We shall not be responsible for any damages and loss that are caused by factors which are independent from us: phone, electronic, hardware or software, network, Internet, email, or computer malfunctions, failures or difficulties of any kind; failed, incomplete, garbled or delayed computer and/or email transmissions; any condition caused by events beyond the control of the company that might cause the services to be (as applicable) delayed, disrupted, or corrupted; any injuries, losses or damages of any kind arising in connection with, or as a result of, utilising the services.
Privacy and Security
These terms and conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and interpreted in accordance with the law of England and Wales.
We may change these terms and conditions from time to time. If such changes happen, the updated version of terms and conditions will be posted on this page. We may also notify our registered users about the changes by sending a notice via email. To be updated about all the changes that happen to these terms and conditions, we recommend you to visit this page periodically.
Last updated: 04/26/2016