writing

When writing a good-news letter, you should use an upbeat and enthusiastic tone, focus on the positive aspects of what is being communicated, and be sure to thank the reader for their time and attention. By taking these approaches, the reader will feel encouraged and the message will be well-received. For a bad-news letter, directness and honesty is key, but it is also important to temper it with empathy and consideration. When delivering bad news, it is important to start off with the main point and the reason why the recipient is receiving the news. By offering sincere sympathy, an explanation of the situation, and giving suggestions on how to proceed, it allows the recipient to understand why the news is being delivered, but also feel like their concerns are being heard. Example: Let's say you have to deliver bad news to an employee that their request for a salary increase has been denied. For this type of letter, the indirect approach would be the best choice. Using this approach, you would start off the letter with a sympathetic statement, offer the explanation for the decision, and provide encouragement moving forward. This would demonstrate that both the employee and their request have been taken seriously, even if the decision was not in their favor.